Returns & Refunds

 1. Our aim

We want you to be delighted with your order, so if you are unhappy with your goods you can return any item in its original condition, for any reason within 14 days of receipt of goods for a replacement or a refund. Transit damages and shortages must be notified within 48 hours.

Please note that if you are returning an item which is not faulty or damaged, or not suitable, then you are liable for the delivery charge to return the item to us. We can arrange a collection (please e-mail to establish the cost for return of your order) or you can send the order back via the post office.

 2. General 

All items must be returned to us before a refund or replacement is issued.
Refunds will be issued within 7 days of us receiving the goods back from you.
This does not affect your statutory rights as a consumer.

3. How do I return something to Sussex Pond Supplies? 

If we have made an error with your delivery please e-mail details to and we will arrange refund of the cost of return postage via Post Office standard parcel delivery upon receipt the goods sent in error.

4. Further information

For further information regarding all aspects of Sussex Pond Supplies contracts with customers please see our full Terms and Conditions.